FAQ Warranty
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The bike size does not fit me, can I send it back and get a new size bike?
Yes, but the costs for returning and sending back the bike will be incurred by the costumer
What is the return period (calendar vs working days) and from which date does it start (delivery vs order)?
14 days after the bike is delivered to the costumer’s outlined address
What is the warranty for shimano parts?
For major shimano parts like crankset, cassette, shifters, derailleurs it is 2 years under normal use.
What is the warranty for the frame, fork, seatpost?
2 years warranty under normal use.
What is not covered in the warranty?
Wearable parts like inner tubes, tires, brake pads, shifter and brake cables etc.
How can I make a claim and what can I expect?
Please contact us at info@rinosbike.eu
What should I do if the box arrives damaged, what photos/evidence and within what time window?
Please send us the images or video to info@rinosbike.eu within a week.
Does the warranty follow the bike with second owners within the 2-year window? What proof is needed?
Yes as long as original proof of purchase was shown and proof of transfer of ownership.
Do unauthorized third-party repairs affect my warranty, and how do I get pre-authorization for shop repairs?
Please contact us at info@rinosbike.eu for more info.
Can I return a bike after assembly/test rides? Are cosmetic marks/restocking fees a factor?
You can return a bike within 14 days after delivery to us if it is unused.
If a warranty claim is approved, who covers shipping and customs both ways?
If it is proven that the damage was due to our manufacturing defect, we cover the shipping costs.
If no defect is found after inspection, will I be charged an evaluation/return fee?
Yes, If no major parts are broken we will do a full and thorough inspection of the bike and it's functionality. Our flat rate for checking the bike is 100 eur.
Do you offer a crash-replacement discount outside warranty?
Yes we have a crash replacement program, please contact us at info@rinosbike.eu if you have a crash and need parts.
Who pays return shipping: I changed my mind vs. there’s a quality/defect issue?
You can send the bike back to us and we will reimburse you the original cost of the bike - if the bike is unused or didn't incur any damage due to unsafe packaging.
How do refunds work (method, timing), and are accessory bundles handled differently?
We process our returns within 1 week upon receiving the bike.
What packaging is required for returns (original box/foam)? What if I no longer have the box?
Original box is required. We suggest that you keep the box. The costumer has to ensure that the bike is completely safe to transport back to the seller. Damage made from unsafe packaging can incur costs to the costumer. Please contact us at info@rinosbike.eu for more questions.
How are shipping costs handled for approved warranty cases (both directions, EU vs non-EU)?
We cover the shipping costs for the applicable warranty cases in the country where the product was bought from.
Is there an extended warranty I can buy beyond the standard period?
Currently we do not offer this service.
Our mission is always to answer any questions that you may have. We care about honesty and openness in any aspect of our work. If you have any further questions that this FAQ does not answer please contact us Via info@rinosbike.eu or the contact form bellow.